At My Fit Holidays, we’re committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit this website, www.myfitholidays.com, how we use it, and how we keep it secure.
What type of information is collected and how is it used?
My Fit Holidays might collect personal information from visitors and customers under the following circumstances:
Sending a Tour Enquiry
If you contact My Fit Holidays with questions about our packages or other services, we will collect your name, email address, and your message in order to respond to your request.
Downloading a PACKAGE Factsheet
If you download a tour Factsheet or send a tour enquiry, we will use email to communicate with you with the address you provide. Your email address may be stored in our system so we can follow up on your enquiries.
Booking A PACKAGE
If you book a My Fit Holidays package, we use forms to collect contact data you provide so that we can arrange your adventure and provide support. We will only use this information when it’s important to contact you as we prepare for your tour departure. This information is stored in our database and can be accessed by My Fit Holidays office staff in order to assist you with booking or payment if necessary.
When booking a package, My Fit Holidays will collect your contact information including, your name, email address, and date of birth. Additionally, you may provide us with your mailing address and telephone number. Because all our packages are pure adventure, we will also need to collect a name and number for an emergency contact individual to contact in the event of an emergency while on tour.
As a licensed tour operator, My Fit Holidays is required to have copy of your passport. This information is also required to book and provide international travel services that are a part of your tour, such as accommodation.
Closer to your departure time, we will also collect information essential to providing our tour services to you, such as any medical conditions you might have that our tour leaders need to be aware of, any dietary requirements that might need special attention.
Cookies
Our site uses cookies to for the following purposes:
- to personalize your website experience by remembering user interface choices such as currency preference to personalize your website experience by suggesting different tours and products to you, based on which tour pages you have already viewed to track which web pages you visit and how long you spend on them so that we can analyze website traffic and continue to improve our website for visitors and to remember your visit to our website to distribute online advertisements
IP Addresses
When you visit our website we record the IP address of the device you are using to access the website in our web server log files, along with details of all requests for pages your browser sends to the server and errors that occur in processing those requests. These records are used as part of our efforts to maintain system security – they allow us to recognize and investigate suspicious access patterns and also debug issues with our applications. When you make a booking we store your IP address on the booking record in our database record and geo-locate it to provide data on where, geographically, our bookings coming from. Web server log files are retained for 100 days before being permanently deleted.
Google Analytics
My Fit Holidays uses Google Analytics to measure how visitors interact with www.myfitholidays.com, to analyze our website performance and make website changes and improvements based on those data. The information collected by Google Analytics does not reveal your identity or include personally identifying information. The information collected does include the content visitors view view, the date and amount of time viewing this content, whether an enquiry or booking was made, location information associated with visitors’ IP address, and from which sources visitors accessed our website.
Is your information shared with third parties?
We may pass your information to a third party service provider in order to provide services to you on our behalf. After completion of a tour, we will send a feedback survey through google survey Alternative to the email address you have provided to us in order to learn more about your experience with My Fit holidays and improve our services. View our Terms of Use and Privacy Policy.
Your information is never used for the third party’s marketing purposes, and is protected by that third party’s own privacy policy and practices.
Please note that payment information used in paying a tour deposit or tour cost is collected by third party payment processors who specialize in secure online capture and processing of payment transactions. Stripe
How is your information protected?
My Fit Holidays follows what we consider to be appropriate data protection practices in the context of the personal data we store and process. On the technical side, all access to computer systems by system administrators is done over secure connections. Internally our application servers and database servers all communicate over encrypted channels. And access to our website is only available over TLS. Thus, data in transit is always encrypted and protected from snooping.
Operationally, My Fit Holidays staff must be authenticated and have specific roles assigned before they can access customer data held by our systems.
When making a booking, you will be asked to provide personal data which My Fit Holidays considers strictly necessary in order to effectively process your booking and provide service to you. As your departure approaches, we’ll request more information from you which is required in order to operate the tour. Customer data is stored indefinitely.
In the event of a data breach, we’ll contact the Supervisory Authority in the countries of those potentially affected by the breach as and where appropriate. We’ll also contact the individuals potentially affected to let them know what has happened and what steps we are taking to rectify the situation in the event that it poses any risk to their rights or security.
Links to other websites
The My Fit Holidays website may contain links to other websites run by other organizations, and may be linked to from other third party sites. We cannot be responsible for the privacy policies and practices of the owners and operators of other third party sites linked to or from our own.
Your Rights to Your Information
You have the right to request access to your information for the purpose of correcting your information, changing how your information is used, or erasing your information at any time. Please be aware that certain personal information is required in order to book, purchase, and participate on a My Fit Holidays tour. For more details, please read “Booking a Tour.”
To request access to your information, please email info@myfitholidays.com, with “Privacy Enquiry – Information Request” in the subject line.
Changes to our Privacy Policy and Practices
We keep this policy under regular review. If we change our information handling practices or other privacy aspects, we will post those changes on this privacy statement.
This policy was last updated in October 2024.
Contact us
If you have any questions about our privacy policy, the practices of this site, or your dealings with our website, you can contact us for further information by sending an email to info@myfitholidays.comYou can also contact us by phone at +62 812-4614-4126